2/25/2024 0 Comments X lite softphone vpn![]() Eclipse is a trademark of Eclipse Foundation, Inc. Stretto ™ and the Stretto Platform ™ are trademarks of CounterPath Corporation.Īndroid and Google Play are trademarks of Google Inc. In no case will CounterPath, its employees, officers or directors be liable for any incidental, indirect or otherwise consequential damage or loss that may result after the use of this publication.ĬounterPath ®, Bria ®, X-Lite ®, and the ® logo are registered trademarks of CounterPath Corporation. CounterPath makes no warranty regarding the content of this document, including-but not limited to-implied warranties of fitness for any particular purpose. Users of this material must determine for themselves whether the information contained herein applies to a particular IP-based networking system. The content of this publication is intended to demonstrate typical uses and capabilities of Bria for Windows and Mac from CounterPath. ![]() This document contains information proprietary to CounterPath, and shall not be used for engineering, design, procurement, or manufacture, in whole or in part, without the consent of CounterPath. See Ports, IP addresses, firewall rules to allow on your network in the Bria Portal Guide.īria User Guide - Windows and Mac - for Bria Solo and Bria TeamsĬopyright © 2023 CounterPath an Alianza Company. This allows traffic from the various servers communicating with Bria. If you have strict firewall rules, you might need to open ports on your network and change firewall rules. VPNs could potentially block VoIP traffic. If this error occurs in a different network than the previous ones you used, check to see if a VPN is used in your network. Do not forget to log out of the app and log back in to reflect the change you made. Make sure nothing is set for the firewall server in Bria admin portal. If this does not work, try disabling the firewall on your network all together, and set the Firewall Method method to None to test to see what is blocking the connection. SIP ALG (Application-level gateway) is a common feature of consumer routers that aims to help VoIP traffic get routed properly, but it could also cause issues with VoIP traffic. In some cases, your service provider might need to whitelist your IP address in order to reach their server.ĭisable SIP ALG on your router if it has this option. ![]() Also double check the transport type (UDP/TCP/TLS) and port number. If the problem persists, contact your VoIP service provider, and ask if they are receiving registration requests from Bria on your SIP account. Remember that once you make a change in the admin portal, you need to log out and back in on the Bria app to reflect the changes you made. When trying for STUN, set as the firewall server URL (it does not require a username or password). In the Service Settings tab, try changing your Firewall Method to one of the available options. This test configuration would be duplicate of your current one, with slight adjustment to Firewall Method. To do so, log into Bria admin portal, go to the Voice and Video tab, and set up a new voice configuration for testing. Bria supports multiple options, and you are going to try each one to see which one works for your network. Try changing the firewall strategy used in Bria. When port number is set to Auto in the admin portal, Bria uses 5060. For TLS transport, often the port 5061 is used. Log into Bria admin portal, go to the Voice and Video tab, and check these fields: Domain and Port.Īsk your VoIP service provider what transport and port you should be using to connect to their service. Make sure you or your admin entered the correct domain name for your SIP server. It means that Bria cannot reach the SIP server (VoIP service provider or PBX), or the server is not responding. 408 Request Timeout (no response received from the server)
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